tc1971's Privacy Policy
Your personal information matters to us. This policy describes in detail how tc1971 collects, uses, and keeps your information secure.
Table of Contents
1. Introduction and Scope
tc1971 is a trusted online gaming platform operating for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use tc1971's website, mobile site, or related services, how that information is used, and what steps we take to protect your privacy.
This Policy applies to all users of tc1971's services — both registered members and guest visitors. By using our site or creating an account, you are considered to have accepted the terms of this Privacy Policy.
tc1971 uses SSL encryption technology to keep all your information secure. We believe transparency is the best policy.
2. Information We Collect
tc1971 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- Email address
- Password (stored in encrypted form — never read in plain text)
- Preferred language and currency (Bangladeshi Taka / ৳)
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay account numbers — partially masked)
- Deposit and withdrawal history
- Transaction dates and amounts
2.3 Technical and Usage Information
- IP address and device type
- Browser and operating system information
- Site access times, pages visited, and session duration
- Gaming activity and betting history
- Referral source (where you came from before visiting our site)
2.4 Identity Verification Information
In certain situations, to ensure responsible gaming and financial security, we may request identity document verification. This information is used solely for verification purposes.
3. How We Collect Information
tc1971 collects information in the following ways:
- Direct collection: When you create an account, make a deposit or withdrawal, or contact our support team.
- Automatic collection: Site usage data is collected automatically through cookies, web beacons, and log files.
- From third parties: Your identity-related information may be verified through payment processors or fraud prevention services.
4. How We Use Your Information
Collected information is used for the following purposes:
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions
- Managing gaming services and bonus offers
- Preventing fraud, money laundering, and other unlawful activity
- Personalizing your experience and providing relevant offers
- Providing customer support and resolving complaints
- Implementing responsible gaming tools
- Improving site performance and resolving technical issues
- Complying with applicable laws and regulations
tc1971 never sells your information to third parties or shares it with advertising networks.
5. Sharing Information with Third Parties
tc1971 may share your information with trusted third parties in specific situations. In these cases we follow strict confidentiality agreements:
5.1 Payment Service Providers
The necessary financial information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only for processing transactions.
5.2 Game Software Providers
Limited technical information may be shared for running games through platforms from game developers such as Pragmatic Play, Spribe, JILI, PG Soft, or others. However, your full identity or financial details are not shared with them.
5.3 Security and Identity Verification Services
Information may be shared with specialized security service providers for fraud prevention and identity verification. This process is fully secure and encrypted.
5.4 Legal Obligations
It is our legal responsibility to share information with the relevant authorities in the case of a court order, legal investigation, or regulatory directive. In such cases we provide only the minimum information required.
6. Cookies and Tracking Technologies
tc1971 uses cookies and similar technologies to improve site performance and personalize your experience.
6.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining your login session, saving language preferences, and ensuring security.
6.2 Functional Cookies
These cookies remember your preferences and settings so you do not have to reconfigure them every time you visit the site.
6.3 Analytical Cookies
Anonymous analytical data is collected to understand which parts of the site are used most. This data does not reveal the identity of users.
You can disable cookies by changing your browser settings, but this may limit some functionality of the site.
7. Data Storage and Security
tc1971 gives the highest priority to the security of your personal information. We follow these security measures:
- SSL/TLS Encryption: All data transmission on the site is secured through 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Access Control: Only authorized staff have access to your information, and every access is logged.
- Regular Security Audits: Our systems undergo regular security testing.
- Data Backup: Data is regularly backed up to secure servers.
7.1 Data Retention Period
Your information is retained for as long as your account is active and for the legally required period thereafter. Financial transaction records are kept for a defined period in accordance with responsible gaming and fraud prevention regulations.
After an account is closed, personal information is no longer used for marketing activity. However, transaction records must be retained for a defined period due to legal requirements.
8. Your Rights
As a tc1971 customer you have the following rights:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of any inaccuracies in your information.
- Right to Erasure: In certain situations you can request that your information be deleted (outside of legal obligations).
- Right to Restrict Processing: In specific circumstances you can ask that processing of your information be limited.
- Right to Opt Out of Marketing: You can unsubscribe from promotional communications at any time.
- Right to Data Portability: In certain cases you can request your information in a structured, commonly used format.
To exercise these rights, contact us by email at: [email protected]
9. Privacy of Minors
tc1971 is for those aged 21 and above only — this platform operates exclusively for adults.
We do not intentionally collect any personal information from minors. Age is verified at the time of registration. If we find evidence that a minor has created an account, we will immediately close that account and delete all related information.
To learn more about responsible gaming, visit our Responsible Gaming page.
10. Changes to This Policy
tc1971 may update this Privacy Policy from time to time. The policy may change in the following situations:
- When new features are added to our services
- When applicable laws or regulations change
- When new methods of improving security and privacy are adopted
- When changes are made to payment or technology infrastructure
For significant changes, we will send a notification to your registered email and will clearly announce it on the site. If you continue using the site after changes are made, you will be considered to have accepted the updated policy.
The "Last Updated" date at the top of the policy always reflects the date of the most recent change. We recommend you review this policy regularly.
11. Contact
If you have any questions, concerns, or requests about this Privacy Policy, contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team generally aims to respond to your request within business days.
Visit the Terms and Conditions page for our full terms and conditions. Thank you for your trust and confidence in tc1971.